Report a Bug

When reporting a bug send an email to support@nordicedge.se. with all relevant information like Product, version, steps how to duplicate the error. Note: This form will NOT initate a service request. For customer support, please go to the link Open a Service Request.

Helpful guidelines for reporting a Bug

Be specific. If you can do the same thing two different ways, state which one you used. "I selected Load" might mean "I clicked on Load" or "I pressed Alt-L". Say which you did. Sometimes it matters.
Be verbose. Give more information rather than less. If you say too much, the programmer can ignore some of it. If you say too little, they have to come back and ask more questions.

Be careful of pronouns. Don't use words like "it", or references like "the window", when it's unclear what they mean. Consider this: "I started FooApp. It put up a warning window. I tried to close it and it crashed." It isn't clear what the user tried to close. Did they try to close the warning window, or the whole of FooApp? It makes a difference. Instead, you could say "I started FooApp, which put up a warning window. I tried to close the warning window, and FooApp crashed." This is longer and more repetitive, but also clearer and less easy to misunderstand. Read what you wrote. Read the report back to yourself, and see if you think it's clear. If you have listed a sequence of actions which should produce the failure, try following them yourself, to see if you missed a step.

Summary

The first aim of a bug report is to let the programmer see the failure with their own eyes. If you can't be with them to make it fail in front of them, give them detailed instructions so that they can make it fail for themselves.
In case the first aim doesn't succeed, and the programmer can't see it failing themselves, the second aim of a bug report is to describe what went wrong. Describe everything in detail. State what you saw, and also state what you expected to see. Write down the error messages, especially if they have numbers in.